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Contributing Authors

Welcome to the Everything-Data Decade!

Reviewing the Welltech and Sleeptech Available to Grow Your Brand

Evolving from CRM to CDP: What got us here won’t get us there

DO’S & DON’TS to Maximize Data and Drive Revenue

Near-Term Machine Learning Use Cases for Hospitality

Revenue/Marketing

DO’S & DON’TS in Digital Marketing

DO’S & DON’TS in Evaluating an Effective Business Intelligence solution

Revenue/Marketing

Why siloed hotel tech categories should be removed from our vocabulary

Harnessing Data Lakes to Transform Guest Experiences and Drive Business Growth

Revenue/Marketing

DO’S & DON’TS in Direct Bookings

DO’S & DON’TS of an open API PMS

DO’S & DON’TS for Selecting and Managing Online Reputation Solutions

DO’S and DON’TS in Aligning Deliverables Versus Guest Expectations

DO’S & DON’TS in Digital Payments

DO’S & DON’TS in Hospitality Procurement

Pillars of Continuity: A CTO’s Strategy for Navigating Tech Trends in Hospitality IT

Survey Reveals Surge in Hotel Tech Investments Activity geared around Data-Driven Solutions

DO’S & DON’TS for Selecting and Implementing an Enterprise PMS

Revenue/Marketing

DO’S and DON’TS of Hotel Revenue Management Systems

Personal vs Personalization: Why your future starts with learning from concierges

The Rise of the Post-Search Era: How AI is Transforming Digital Interaction

Leading with generative AI: From enablement to empowerment

DO’S and DON’TS for Successful Process Automation in Hotels

Revenue/Marketing

Revenue Managers in the Age of AI: Evolution, Revolution or Goodbye?

A New Age of Hospitality-Tech: Investment Booms and Maturing Technologies

It’s Never Been Better for Investment in the Hotel Technology Industry

How Data Science Can Transform Conventional Hotel Hierarchies

DO’S & DON’TS of Hotel Data Security Awareness Training

eIDAS 2.0: A new regulation that will change guest data privacy and security